Shipping & Returns

ONCE SHIPPED, WHEN WILL MY ORDER ARRIVE? Available USPS and UPS shipping options, rates, and estimated delivery dates will be displayed at checkout.

USPS:
USPS Priority Mail Express: 1–3 business days
USPS Priority Mail: 2–3 business days
USPS Ground Advantage: 2–5 business days

UPS:
UPS Next Day Air: Next business day
UPS 2nd Day Air: 2 business days
UPS 3 Day Select: 3 business days
UPS Ground: 1–5 business days

Transit times begin once your order has been processed and accepted by the shipping carrier. Delivery times are estimates and may vary based on the destination, service selected, holidays, weather, and carrier delays.

WHAT IF MY PACKAGE IS LOST? If your tracking information has shown no movement for 30 days, please contact us so we can review the shipment. Orders marked as delivered by USPS, UPS, or local delivery service cannot be refunded or credited. Woolf & Woolf is not responsible for orders shipped to an incorrect mailing address provided by the customer.

DO YOU SHIP OUTSIDE OF THE UNITED STATES? Yes! International shipping rates and available shipping methods will be displayed at checkout.

WHERE WILL MY ORDER SHIP FROM? All Woolf & Woolf orders ship from Manhattan Beach, California.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT? Please contact us within seven days of delivery if your order arrives damaged or you receive an incorrect item. Include your order number and clear photographs of the item and packaging so we can review the issue.

WHAT IS YOUR RETURN AND REFUND POLICY? All Woolf & Woolf sales are final and cannot be canceled, returned, exchanged, or refunded. Please carefully review the product description, sizing, color, shipping address, and order details before completing your purchase. Damaged or incorrect items will be reviewed on a case-by-case basis when reported within seven days of delivery.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and UnionPay, as well as PayPal, Afterpay, and Klarna. Available payment options will be displayed at checkout.

CAN PRICES OR PRODUCT AVAILABILITY CHANGE? All Woolf & Woolf online prices, product specifications, options, availability, promotions, and information are subject to change without notice.

HAVE ANOTHER QUESTION? Please contact us at lindsay@woolfandwoolf.com